Privacy Policy.

Planelles Donat S.A., hereinafter “Planelles Donat”.

At Planelles Donat we want to guarantee privacy in the processing of your personal data. Below, we explain how we collect, use and safeguard the data of the people who contact us.

Planelles Donat may change this policy due to legislative requirements or self-regulation, so we advise users to visit this page regularly.

Users or customers who provide personal data to Planelles Donat through our website or through other channels (for example, social media) are informed that their data is processed by:

Planelles Donat S.A.
Portal de l’Àngel 7, 08002 Barcelona
CIF: A-58723453

If you have any questions, please contact us at the following email address: info@planellesdonat.com.

By voluntarily providing your personal data through any form on this website and expressly accepting its submission, you directly allow Planelles Donat to process and include the data submitted in a file owned by it.

The main purpose of collecting and processing the personal data that you, as a user, provide is to respond to your enquiry and to send you commercial and/or advertising information. However, it also serves the following purposes:

• To communicate with the sender of the information, reply to their request or enquiry, coordinate the publication of enquiries and comments and carry out subsequent follow-up.
• To manage, where applicable, your order and carry out the service contracted by the User, including invoicing and payment collection.
• To administer and control the customer portfolio.
• To manage, where applicable, the User’s participation in prize draws or competitions organised by Planelles Donat.
• To carry out, where applicable, the User’s registration process on the Online Platform.

Pursuant to Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, Planelles Donat will under no circumstances send advertising or communications for sales purposes or other commercial purposes to users without their prior request or consent. Likewise, it will not send unsolicited or previously unconsented messages, nor chains of unsolicited or previously unconsented electronic messages.

The personal data you provide must be truthful, accurate, complete and up to date, and you will be liable for any damages that may arise from failure to comply with this obligation.

The data you provide in the fields marked with * are mandatory in order to fulfil the purpose set out in the previous paragraph. If the user does not fill in all the requested fields, Planelles Donat reserves the right to decide whether or not to provide the user with the service in question.

Duration of data processing.
Personal data used to manage the customer relationship and to invoice and collect payment for services will be kept for as long as the contractual relationship remains in force. Once this relationship has ended, the data may be kept for the period required by applicable legislation and until any liabilities arising from the contract have lapsed.

Data used to manage questions and requests will be kept for the time necessary to respond to them, for a maximum period of one year.

Data relating to comments posted about our products will remain for as long as the products or services they refer to are valid and advertised, unless the wish to have them deleted is expressed at any time.
Data for participation in competitions, prize draws and promotions will be kept for the duration of these, according to their specific terms and conditions, in order to manage their development and, subsequently, until any liabilities arising from their execution have lapsed.

Data used to send commercial communications and to create commercial profiles for our products or services will be kept indefinitely until, if applicable, you tell us that you wish to have them deleted.

The User may exercise their rights of access, rectification, erasure, objection, automated individual decision-making, portability and restriction of processing of their data by contacting Planelles Donat, located at Portal de l’Àngel 7, 08002 Barcelona, or at the address info@planellesdonat.com, providing documentation proving the identity of the data subject. The User has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that their rights have been infringed.

The legal basis for the use of data is the express consent of the data subject.

In order to provide the highest quality, Planelles Donat needs to share your Personal Data with external entities or suppliers that help us offer the best service.

Companies that help us with different matters related to the Service. At Planelles Donat we make sure that all our suppliers who may have access to your Personal Data act confidentially, loyally and in compliance with all applicable regulations.

Financial institutions through which payments and collections are managed.

The competent public authorities, in the cases provided for by law and for the purposes described therein.

If you provide third-party data, you assume the responsibility of informing them beforehand of everything provided for in Article 14 of the General Data Protection Regulation under the conditions established in this mandate.

The User declares that they have been informed of the conditions on personal data protection, accepting and consenting to the automated processing of such data by Planelles Donat, in the manner and for the purposes indicated in this Privacy Policy.